Troubleshooting

If the defect you are looking for is not described here please contact our helpline for further assistance.

Problem Possible Cause Remedy
Patio heater will not light
  • Faulty ignition sparker
  • There is a kink in the gas hose
If possible remove the kink. If the hose is damaged Click Here to contact us for a replacement hose.
Heater goes out after the control knob is released.
  • Thermocouple is misaligned
  • Thermocouple is faulty
Click Here to view the procedure for realigning the thermocouple.

Click Here to contact us for a replacement thermocouple. If you wish to receive instructions for fitting a new thermocouple, please email info@uigroup.ie

Patio heater works for a short time and then goes out. If the heater goes out after 5mins to 15mins use, it is possibly due to the thermocouple being misaligned

If the heater goes out after 30mins to 2 hours use it is possibly due to the incorrect gas being used

Click Here to view the procedure for aligning the thermocouple.

Check that the gas being used is propane. If you are not using the supplied regulator, check that the pressure setting on the regulator you are using is correct
(37mb in UK, Eire & France) (30mb in Spain) (50mb in Germany & Sweeden)
(11″per W.C in USA) For information about propane gas and propane stockists Click Here.

Regulator does not fit onto gas cylinder. You may not be using the correct gas. Check that the gas is propane. In Ireland, propane usually comes in a grey cylinder. In the UK, propane is usually sold in a green cylinder. Propane gas can usually be purchased from the retailer of your patio heater.
The regulator does not fit onto the gas cylinder and the gas that I am using definitely is propane. The propane cylinder that is being used is not designed to accept the generic regulator used with the Universal Innovations patio heater. Check with your gas stockist for a suitable regulator with the correct pressure setting. OR Click Here to find recommended gas stockists near your location
Patio heater lantern is creating smoke. New patio heaters often create a small amount of smoke in their first few hours of use as they burn off residue machine oil and coolant which is used in the manufacturing processs. Let the oil burn off at a high heat setting. If the heater is still creating a lot of smoke after 30 mins, Click Here to contact us.
      
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