Should I remove the white hard material inside the burner?

No, this material is often mistaken for packaging but is in fact insulation.

Should I remove the blue plastic film on the patio heater parasol?

Yes, the blue plastic film is scour protective packaging. If you have difficulty removing it, try soaking it warm water.

Can I use butane gas instead of propane?

No. You must use Propane. Propane is the only gas used with our patio heater products.

How frequently should my patio heater be serviced?

We recommend that our patio heaters should be serviced by a qualified technician after every 100 hours of use.

Where can I purchase patio heater gas (propane)

Propane may usually be obtained from the store where you purchased your patio heater.

If you are having difficulty sourcing propane:

Click Here for UK
Click Here for IRELAND